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Return Policy /Privacy Policy

 

Greetings USA Customers :
 
A customer has up to 14 days to return/exchange a product from the day that the customer takes delivery of their order. For reference the tracking number is used for proof of delivery date.
Refunds are given once product is processed and returned. The customer is responsible for paying the cost of shipping for the return.Once the product is overlooked by our return department and is viewed as in NEW condition the money will be refunded to the customer.
Returns are subject to a 15-25 percent restocking fee of original order price. Items such as furniture are expensive to ship and we can not afford to take a loss on this cost.
To process a return you must receive a Return Authorization number. You can do this by going to our contact page and asking for one.
For Playseat Brand Buyers:
All Sales Are Deemed Final Once They Leave Our Warehouse – All Playseat products carry a defect period of 90 days from date of purchase and a manufacturer part warranty of 1 year, however this does not include full returns of the product - any and all full returns will require *Pre-Approval before a complete return and credit will be accepted [*further information may be required for approval] – Playseats USA will accept rejected, “pre-approved” order cancelations or returns for unopened packages and unassembled products only, and any such approved returns/rejections should occur “at” time of delivery -

For Toschi brand:

Returns must be unworn and fall within return period. Sale items are not returnable but may be taken back for a Store Credit. Store Credit must be approved before hand by retailer. Customers of Toschi brand have up to 2 weeks of package delivery date to make a return.

Note:Seibon Carbon Products do not fall under the regular return policy and are a special order item. Seibon Carbon orders  are shipped factory direct from Seibon Carbon in order to cut down on the costs of shipping these great products. Products that have been installed or show signs of being installed can not be returned.  The Seibon warehouse must look over the the return and decide the condition. If deemed for return then there is a 25 percent restock fee charged by LuxVelocity.com. The customer is responsible for paying return shipping fees and any fees associated with shipment of product unless otherwise noted. 
For delivery of Seibon Carbon orders :

Please make sure to inspect your package while your delivery driver is present regardless of the situation.  If your driver is not available to wait please write “driver not willing to wait for inspection” on the paperwork he provides. 

Even if the outer box appears undamaged there is still a chance of pressure damage on the inside.

In the event of shipping damage it is extremely important that you follow the steps in the video.

You must contact the shipping company within 24 hours to report that the package was damaged in shipping.  If the package arrives and you notice that the box is damaged you must always ACCEPT THE PACKAGE and not refuse it regardless of what the driver says.

Not following the steps in the video can possibly result in not receiving a replacement free of charge.

International Buyers:
LuxVelocity.com can not take returns for international orders on the Pit Stop Furniture brand or any special order items such as Seibon Carbon.
For the accessories such as shoes and sunglasses a customer has 14 days from order date to return the item to LuxVelocity.com 
The customer is responsible for paying for the shipping back to our warehouse.
Thank you for your business and please don't hesitate to contact us if you have any questions or concerns! 
Privacy Policy
This Privacy Policy governs the manner in which LuxVelocity.com collects, uses, maintains and discloses information collected from users (each, a "User") of the http://luxvelocity.myshopify.com website ("Site"). This privacy policy applies to the Site and all products and services offered by LuxVelocity.com.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

LuxVelocity.com collects and uses Users personal information for the following purposes:
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

LuxVelocity.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
LuxVelocity.com
http://luxvelocity.myshopify.com
contact@luxvelocity.com

This document was last updated on January 09, 2016